TRACK OF A CALL To carry out a rigorous debugging of a call with problems, the mere description of the phenomenon in words is not sufficient: this must support the trace of the call, which instead provides in a precise and often unambiguous way what happened during the call. To export the trace of a […]
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The VOIspeed telephone switchboard allows you to route incoming calls based on the CALLER number. For example, if the call came from abroad it could be diverted to an IVR that answers in English, or, if the call came from a specific number (a particular customer), it will be possible to forward the call directly […]
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The Diagnostics section, which can be reached from the Toolbox -> Diagnostics menu, allows you to access the switchboard event log and to carry out a specific diagnosis of the problems. This area can also be accessed from the Call Report.By clicking on the you can download the current trace, while clicking on the icon […]
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The Toolbox – PBX signals section is very useful for diagnosing problems, most of the time, related to your own connectivity or to some badly configured terminal or UI, other times related to VoIP operators. This section shows the anomalous events relating to the various entities (users, gateways, UI) of the switchboard. Each new event […]
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In the Toolbox section we find a series of important tools for PBX management and diagnostics. SHARED DIRECTORY Allows you to access the Shared Directory section which contains the contacts visible to the PBX users through their GUI. The address book allows you to add new single contacts () and export the entire address book […]
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