Categoria How to set up VOIspeed

It is possible to instruct VOIspeed 6 (On-Premises) to use the Hardware resources (e.g. ISDN cards, and any SIP Gateway) connected to a VOIspeed 4 server: to do this, the VOIspeed 4 PBX must be configured as the SIP GATEWAY of the VOIspeed 6. Note: the two VOIspeed PBXs must be identified by different IP […]

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When you receive the service from alternative telephone operators, who use Patton routers, making a call, sometimes the free tone you hear when sending an outgoing call can be perceived as disturbed or completely absent. To overcome this problem, the telephone operator must enable the Early Proceeding function on his router (Patton). This way the […]

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If the file transfer process started on a VOIspeed 6 platform GUI does not start (the transfer status remains at 0%) it could be a problem with the IP address configuration of the client machine. If the machine has more than one IP address on different classes (subnets), the sockets used by the GUI cannot […]

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The phenomenon, which manifests itself with a continuous connection and disconnection of the GUI at intervals of a few seconds and which can also involve the User Agent, can be linked to an incorrect configuration of the Firewall of the PC where the GUI runs. Since the PBX is not required to belong to a […]

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Starting from version 6.2 of the VOIspeed, the PC GUI notifies the user of all his activities (incoming call or a new test message, new missed calls, new voicemail messages, etc…) through the appearance of a balloon in the PC systray. If you are using Windows 8 and are unable to view these balloons, the […]

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The problem occurs when the WAN route is correctly active, but if the users’ status is not updated, the problem is due to the configuration of the routers. Make sure that you have correctly configured the NAT of the router by opening ports 5061 and 5062 TCP and UDP. Door 5061 should actually already be […]

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The problem can occur when the PBX has not been installed by a user with administrator rights on the machine. The message “PBX service not installed” occurs when we try to open the PBX web page by positioning itself over the PBX GUI icon in the system tray. To solve this problem, you need to […]

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In the event that there are remote IP phones that connect to the switchboard from outside the network, the poor quality of the ADSL line can affect the quality of the voice. For this reason it is necessary to set the phone to use G.729 (compressed) codec as a priority and G.711 as secondary. If […]

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If when a call comes in the phone displays strange characters, does not ring, or behaves abnormally (e.g. after the call does not recover again), it is possible that it is experiencing a buffer overflow due to the information about the identity of the caller that the PBX passes to the telephone and that the […]

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Probably for some reason of changing monitor resolution, the GUI is shown “off” screen. Then you need to manually change the coordinates of the window. Here’s how to do it: Stop the GUI. If you cannot see the shutdown confirmation window, use the task manager to forcibly shut down the process; From Windows go to […]

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