Categoria FAQs

After updating the PBX I do not enter the User Area

If after a PBX version upgrade by contacting the user area page (at http: // IP_PBX: 3542 / private.php or from the link “Open the user area” by right clicking on the icon of the GUI in the Windows system tray) the browser should show a blank page, you need to modify the following files […]
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Automatically manage the time spent in queue

The typical scenario of this configuration is that of a group receiving calls that must be queued if the group is busy. In addition, you also want calls to be queued for a limited time. This scenario can arise, for example, when the group answers a call for a toll-free number and it is in […]
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Call forwarding and DECT terminals

If your terminal does not forward the call correctly with unexpected results (the call falls, or remains hanging, or a three-party conference is activated), the first thing to do is to deactivate support for the REFER standard (menu Toolbox – Terminals). REFER is a SIP method used during call transfer. Most DECT terminals do not […]
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Configure VOIspeed 4 as a SIP gateway for VOIspeed 6

It is possible to instruct VOIspeed 6 (On-Premises) to use the Hardware resources (e.g. ISDN cards, and any SIP Gateway) connected to a VOIspeed 4 server: to do this, the VOIspeed 4 PBX must be configured as the SIP GATEWAY of the VOIspeed 6. Note: the two VOIspeed PBXs must be identified by different IP […]
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Disable SIP ALG of the router

Many of the problems related to calls to / from VoIP operators are due to the corporate router and firewall configurations used by the PBX to send and receive audio streams. The main cause is related to the ALG (Application Layer Gateway) or SIP / VoIP ALG function which, by analyzing the content of the […]
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Disturbed or absent free tone with telephone operators using Patton routers

When you receive the service from alternative telephone operators, who use Patton routers, making a call, sometimes the free tone you hear when sending an outgoing call can be perceived as disturbed or completely absent. To overcome this problem, the telephone operator must enable the Early Proceeding function on his router (Patton). This way the […]
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File transfer in GUI fails or stops

If the file transfer process started on a VOIspeed 6 platform GUI does not start (the transfer status remains at 0%) it could be a problem with the IP address configuration of the client machine. If the machine has more than one IP address on different classes (subnets), the sockets used by the GUI cannot […]
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