Categoria FAQs

Sometimes we receive reports of this type: “I have configured some responders and a strong discharge is heard at the end of the IVR message“. The original file does not have this defect and listening to it from the PBX it has no defects, but when the responder leaves for an incoming phone call, this […]

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If after a PBX version upgrade by contacting the user area page (at http: // IP_PBX: 3542 / private.php or from the link “Open the user area” by right clicking on the icon of the GUI in the Windows system tray) the browser should show a blank page, you need to modify the following files […]

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The typical scenario of this configuration is that of a group receiving calls that must be queued if the group is busy. In addition, you also want calls to be queued for a limited time. This scenario can arise, for example, when the group answers a call for a toll-free number and it is in […]

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If your terminal does not forward the call correctly with unexpected results (the call falls, or remains hanging, or a three-party conference is activated), the first thing to do is to deactivate support for the REFER standard (menu Toolbox – Terminals). REFER is a SIP method used during call transfer. Most DECT terminals do not […]

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Scenario: you want the automatic answering machine to route the calls to the ring groups with the selection of a digit; at the same time you want to be able to reach users by directly typing their extension number (typically 2 or more digits). This simulates a sort of two-stage pass-through selection SOLUTION 1: ideal […]

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It is possible to instruct VOIspeed 6 (On-Premises) to use the Hardware resources (e.g. ISDN cards, and any SIP Gateway) connected to a VOIspeed 4 server: to do this, the VOIspeed 4 PBX must be configured as the SIP GATEWAY of the VOIspeed 6. Note: the two VOIspeed PBXs must be identified by different IP […]

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The VOIspeed PBX supports the alert-info method provided by the SIP standard to indicate to the phones whether the call they are receiving comes from an extension or an external number. When the PBX sends a call to the phones, it inserts the alert-info parameter in the INVITE header with the following format: When the […]

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Many of the problems related to calls to / from VoIP operators are due to the corporate router and firewall configurations used by the PBX to send and receive audio streams. The main cause is related to the ALG (Application Layer Gateway) or SIP / VoIP ALG function which, by analyzing the content of the […]

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When you receive the service from alternative telephone operators, who use Patton routers, making a call, sometimes the free tone you hear when sending an outgoing call can be perceived as disturbed or completely absent. To overcome this problem, the telephone operator must enable the Early Proceeding function on his router (Patton). This way the […]

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If the file transfer process started on a VOIspeed 6 platform GUI does not start (the transfer status remains at 0%) it could be a problem with the IP address configuration of the client machine. If the machine has more than one IP address on different classes (subnets), the sockets used by the GUI cannot […]

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