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In this article we will see how you can add a new contact or a new company within the VOIspeed address book After entering the Address Book TAB, simply select the key at the top right. In this way a contextual menu will appear that will allow you to choose whether to add a new […]
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In this article we will see the main items available in the VOIspeed Rubric TAB and their meaning. To access the Phonebook TAB, simply select the key in the VOIspeed central menu. This opens the main window for consulting the address book. We see below the sections that can be consulted and the actions related […]
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VOIspeed allows you to enter an active call between other interlocutors, in order to provide real-time support or provide dedicated training to operators. For this reason, the function is active only for authorized users and provides for the possibility of intruding only on calls involving an internal user and an external interlocutor. During the configuration […]
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In this article we will see how to create group chats in VOIspeed. There are two ways to create group chats. FIRST WAY – FROM THE CHAT SECTION From the Chat TAB, click on the button with the ‘+’ symbol, select the user with whom you want to start the chat and click on the […]
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In this article we will see how to create a call reminder with VOIspeed, using the integrated tool in the My Activities section. A call reminder allows you to create an event on your VOIspeed that will take care of reminding us to make a phone call at the chosen time After entering the My […]
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In this article we will see how to organize a new video conference with VOIspeed, using the integrated tool in the My activities section. After entering the My Activities TAB, simply select the button at the top right. In this way, a new dialog box will appear that allows the insertion of new activities in […]
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In this article we will see how to create and manage custom departments from VOIspeed First of all, we access the Users TAB by selecting the key in the central menu of the VOIspeed. This opens the main window for consulting the users connected to your switchboard. From here, we activate the Selection mode by […]
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VOIspeed allows you to have an immediate view of the status of the switchboard extensions. The possible states are coded by the color of the user avatar sticker ¢ and / or by the presence of additional graphic elements and are as follows: Green dot Free User Orange stamp User in DND (does not receive […]
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In this article we will see the main items available in the VOIspeed Users TAB and their meaning. To access the Users TAB, simply select the key in the VOIspeed central menu. This opens the main window for consulting the users connected to your switchboard. The default view is the grid view as shown below: […]
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