The VOIspeed telephone switchboard allows you to route incoming calls based on the CALLER number. For example, if the call came from abroad it could be diverted to an IVR that answers in English, or, if the call came from a specific number (a particular customer), it will be possible to forward the call directly […]
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On startup, the PBX initializes a series of interfaces. The interfaces are those related to the functioning of the GUI (software and HTML5), of the SIP protocol, of the WAN protocol and of the WEB server. The System section monitoring keeps track of information on the successful initialization of the PBX’s basic interfaces. Information displayed: […]
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Description of the problem: no more REGISTER packets have arrived from the terminal and \ or from the gateway and the registration session has expired. Each physical device that uses the SIP protocol (IP phones and telephone gateways) periodically sends (every 60-120 seconds) registration packets (REGISTER) to the server, indicating the registration period in the […]
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The Diagnostics section, which can be reached from the Toolbox -> Diagnostics menu, allows you to access the switchboard event log and to carry out a specific diagnosis of the problems. This area can also be accessed from the Call Report.By clicking on the you can download the current trace, while clicking on the icon […]
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The pbx receives a request in clear text N times (INVITE \ REGISTER) despite having sent the challenge to authenticate with the 401 N times to the sender As seen previously in case 3), when there are terminals and / or telephone gateways that register on UCloud, the system operates as a SIP server. The […]
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The Toolbox – PBX signals section is very useful for diagnosing problems, most of the time, related to your own connectivity or to some badly configured terminal or UI, other times related to VoIP operators. This section shows the anomalous events relating to the various entities (users, gateways, UI) of the switchboard. Each new event […]
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The remote device behind the NAT (terminal / gateway) within the same session has changed the source IP / Port. If the duration of the UDP NAT sessions is configured correctly, i.e. greater than the registration period, each device will send a request before the NAT session expires which therefore will never change. Each device […]
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The device did not respond to an INVITE or REGISTER Both the terminals and the telephone gateways can be contacted for the normal functioning of the system, by sending SIP, INVITE and / or REGISTER requests. If the device does not respond to a first request, subsequent requests are sent, because the single packet could […]
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In the Toolbox section we find a series of important tools for PBX management and diagnostics. SHARED DIRECTORY Allows you to access the Shared Directory section which contains the contacts visible to the PBX users through their GUI. The address book allows you to add new single contacts () and export the entire address book […]
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The UI registration has expired. Periodically, each UI sends an update request from the active registration on the server (login refresh) and the system checks that this request arrives on schedule. Possible causes: There was an interruption in the network connection, for the same reasons explained in the Terminal or gateway registration timeout paragraph. Reasonably, […]
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