Under the Toolboox → Terminals section you will find a list of all the SIP User Agents who have registered at least once to the VOIspeed switchboard. . The main characteristic of a User Agent is the string with which it presents itself to the PBX. Each manufacturer sets this string in the device firmware […]
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In the User Monitoring section you can find out the list of server users and their current status. It is also possible to know other information such as the department to which they belong, their personal data (name, surname, extension), their status, the terminals associated with them. STATUS The states are coded according to a […]
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This section displays the status of the gateways, i.e. the resources used to make and receive calls. Each line of the monitor represents the status of a gateway. This is the section to open to monitor the usage status of the telephone lines The data displayed in the table are as follows: Company Name of […]
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The call_manager received a response to an INVITE after at least 4 retransmissions It is a mitigated version of the Unreachable Device case and could occur together with it, due to too short NAT sessions on the router. Normally each invite should receive a 100 Trying response within a few milliseconds of sending. If the […]
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The UI fails to establish the connection SSE (server-sent events) The UI uses a permanent connection with the http protocol to receive notifications about the status of calls, users and gateways. The port used varies for each company and is indicated in the company configuration as “http port”. Possible causes: The firewall / antivirus of […]
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TRACK OF A CALL To carry out a rigorous debugging of a call with problems, the mere description of the phenomenon in words is not sufficient: this must support the trace of the call, which instead provides in a precise and often unambiguous way what happened during the call. To export the trace of a […]
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In this article we will see which settings you can customize for managing the reporting of calls and their recordings. In the Configuration–> GDPR section, by selecting the Reports item, you can customize the behavior of the VOIspeed SW with regard to the time the call reporting data remain within the system; we recall, in […]
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In questa sezione viene mostrata la lista delle sale riunioni e di coloro che hanno partecipato. Le informazioni di questa sezione sono....
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The VOIspeed switchboard allows you to systematically record both incoming and outgoing calls without the voluntary intervention of users or a voicemail box. The default registration status is disabled, and can be enabled in each individual routing rule by configuring the relevant functionality in the GDPR panel (see GDPR Panel – Reporting). Recordings of this […]
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This section shows the voice messages received in the company mailboxes of the PBX (excluding the users’ personal mailboxes). The information shown in this section is as follows: Voicemail Name of the voicemail Date time Date and time of the call Duration Duration of the recording Author Number of the caller Status New () Listened […]
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