Categoria FAQs

The DECT phone displays strange characters or does not ring

  • Date: 27 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
If when a call comes in the phone displays strange characters, does not ring, or behaves abnormally (e.g. after the call does not recover again), it is possible that it is experiencing a buffer overflow due to the information about the identity of the caller that the PBX passes to the telephone and that the […]
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The GUI starts minimized and I can’t see it

  • Date: 27 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
Probably for some reason of changing monitor resolution, the GUI is shown “off” screen. Then you need to manually change the coordinates of the window. Here’s how to do it: Stop the GUI. If you cannot see the shutdown confirmation window, use the task manager to forcibly shut down the process; From Windows go to […]
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The IP phone hangs up the call while it is ringing or calling

  • Date: 28 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
Polycom and Yealink phones, but most IP terminals in general, are factory configured to reject incoming calls if they remain ringing for more than 60 seconds. In the PBX log the corresponding SIP message sent by Polycom is a 603 DECLINE, while the Yealinks reject the call with a 486 Busy). If you want to […]
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The IVR cannot transfer calls to an external number

The problem is related to the way in which the PBX considers the IVR entity: in fact in the most recent versions of the PBX the responder is an EXTERNAL entity and in order for it to make calls to external numbers, there must be a specific routing rule that indicates that for call that […]
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The SIP terminal does not register with the PBX

THE FIRST THING TO CHECK IN THESE CASES IS THE ACCURACY OF THE USER’S CREDENTIALS THROUGH HIS PROFILE. FIRST MAKE SURE THAT THE DIAGNOSTICS OF THE PBX IS ENABLED AND ENABLE THE CONNECTION METHOD OF THE SIP INTERFACE. The parameters to be checked are the following Username (username) SIP terminal password Extension Number If necessary, […]
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The UI does not authenticate to the PBX, does not show some internal graphics, and more

The UI is a web application that uses the HTML 5 standard. The application installed on PCs is a container (in jargon a wrapper) that runs an instance of the Internet Explorer browser (always present in Windows installations). If there were any problems such as it does not authenticate to the PBX, it does not […]
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Unable to install VOIspeed on Windows RT

  • Date: 28 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
The VOIspeed executable programs (the PBX and the GUI) are developed for x86 platforms. Windows RT, on the other hand, can be installed on ARM platforms, so it is not possible to install VOIspeed on this operating system. If necessary, on PCs / tablets with Windows RT system it is possible to use the HTML5 […]
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VoIP calls drop after 30 seconds

It may happen that a call from a VoIP operator falls inexplicably and systematically after a precise time (typically 30 seconds). The phenomenon is very clear and we will try to explain it below. Let’s say immediately that the author of the disconnection is the VOIspeed switchboard, which is “forced” to close the call due […]
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Windows Azure and UDP ports

  • Date: 28 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
Windows Azure is a platform developed by Microsoft for the cloud that allows you to create applications and virtual machines. In the latter case, when creating a virtual machine with a Windows operating system, there is a limit on the opening of UDP ports which can cause problems with VoIP operators. The typical problem is […]
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