Categoria FAQs

Operators who use different Servers and Realms for Registrar and Calls

Some VoIP operators (eg. Blueface) use a server for account registrations and a different server for making calls, but they also use different REALMs. Although this solution is not prohibited by the standard, it is rarely used. The phenomenon therefore appears in these terms: in the PBX the VoIP account is typically configured with the […]
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PBX service not installed

  • Date: 28 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
The problem can occur when the PBX has not been installed by a user with administrator rights on the machine. The message “PBX service not installed” occurs when we try to open the PBX web page by positioning itself over the PBX GUI icon in the system tray. To solve this problem, you need to […]
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Poor voice quality with remote IP phones

  • Date: 28 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
In the event that there are remote IP phones that connect to the switchboard from outside the network, the poor quality of the ADSL line can affect the quality of the voice. For this reason it is necessary to set the phone to use G.729 (compressed) codec as a priority and G.711 as secondary. If […]
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Presentation of the desired exit number

In the event that a user wishes to present himself with his own exit number when calling on the ISDN network, some conditions must be met: one of these is that the exit number belongs to the range of numbers managed by his operator. The operator can in fact assign more than one number to […]
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Prevent the Mediatrix from answering FAX calls

This phenomenon occurs in the presence of an NT1 + multi-number socket (for example Voice + FAX) and when an analog device such as the FAX is connected directly to the analog socket of the socket. The need is to separate incoming voice calls from fax ones and prevent FAX calls from reaching the Mediatrix. […]
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Problems with Telecom Sercomm Fiber router

We have ascertained that the Sercomm telecom router, AGCOMBO model has quite serious problems for the correct functioning of the UCloud and On premises remote applications. The details taken from a problem device are as follows (not exhaustive): Name of device AGCOMBO DSL version A2pv6F039u.d26a Firmware version AGSOT_1.0.4 / AGSOT_1.0.7 / AGSOT_1.0.8 / AGSOT_1.0.9 Bootloader […]
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Refusal of incoming calls with Fastweb Primaries

In a scenario where you have a Mediatrix gateway connected to a Fastweb Primary, it may happen that the operator cuts down the incoming calls for the VOIspeed switchboard. The call would be interrupted by the operator following an unwelcome response to the SETUP by the gateway. The operator arbitrarily cuts down the call by […]
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Telecom Router Problems with emulated analog lines

Our main national telephone operator offers customers new services, such as Fiber, discarding the “old” ISDN studs. The important feature of this type of service lies in the fact that the two ISDN telephone channels are emulated by a router, but instead of being digital they are 2 single analog lines where a traditional analog […]
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