In this article we will see what they are and how to manage terminals with hot desking functionality. The hot-desking terminal is a terminal whose association to a certain extension takes place only on-demand. When not associated with any extension, the terminal is connected to the switchboard but cannot receive / make calls (except for […]
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With the VOIspeed switchboard it is possible to monitor the quality of calls. In the Toolbox – Quality Report section there are calls that have had at least one anomalous event, not necessarily perceptible by the interlocutors. The general quality of these calls can be analyzed based on the number of lost and / or […]
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In addition to the recording that can be activated manually by users via the UI, the VOIspeed switchboard allows you to record all calls automatically and permanently. Activation is carried out through the GDPR panel -> Reporting. NOTE for On Premises platform: the recording takes place using the G.711 Alaw or Ulaw codec (uncompressed, from […]
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The LCR module (Least Cost Routing) of VOIspeed allows you to implicitly define the routing rules for outgoing calls, i.e. to define which telephone resource (or gateway) to route a call to. Calls are routed based on the number or prefix of the called number. CONFIGURE LCR WITH THE VOISPEED SWITCHBOARD In the configuration section […]
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We will see in this article how to easily import your contact list into the centralized address book on your VOIspeed UCloud. First, you must be an enabled power-user (you can request activation from your support service); the icon will appear on your UI at the top right . Clicking on this icon will open […]
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When it is necessary to force the exit of calls with a particular operator using a sort of “pre-selection prefix”, simply add the fictitious prefix in the advanced section of the gateway that you want to use and then remove it. Example: to exit with the desired operator, the caller must prefix the pre-selection prefix […]
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The User Area is a switchboard web-based PBX tool that offers an alternative method for configuring your GUI, and provides other functionality otherwise absent in the PC GUI. All PBX users can access this area by contacting the address http: // IP_server: 3542 / private where IP_server is the IP address of the PBX. Access […]
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PBX – SERVER ARCHITECTURE Without going into in-depth details, for which we refer to the technical courses on VOIspeed 6, it is worth spending a few words on the architecture of VOIspeed 6. The VOIspeed 6 application is based on a client / server architecture. The Server (PBX) part acts as a “switchboard”, while […]
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In this article we will see how to manage the exit numbers of a UCloud company, or we will see where to configure the telephone numbers that users can show by calling external contacts. In the configuration section of the companies, which can be reached from the main menu of the configurator in Configuration–> Company, […]
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Gestire i numeri geografici dell’azienda è molto importante ai fini del corretto funzionamento del centralino, perché i numeri aziendali...
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