Categoria FAQs

GUI does not log in or log out all the time

  • Date: 27 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
The phenomenon, which manifests itself with a continuous connection and disconnection of the GUI at intervals of a few seconds and which can also involve the User Agent, can be linked to an incorrect configuration of the Firewall of the PC where the GUI runs. Since the PBX is not required to belong to a […]
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How do I tell which number a call has come in?

When an operator who needs to selectively answer incoming calls for different company numbers, belonging to different companies or departments, a signal is required to help him understand which number has been called. To do this you can use the GUI. In practice, when the incoming call for a company number must be routed, it […]
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How to implement the backup of an ADSL line

In recent years, given the intensive use of online services, it has become increasingly important to have an internet connection with a very high degree of reliability, which is as close as possible to 100% annual availability. Unfortunately, the availability of a standard ADSL connection hardly exceeds 99.95%, that is, with a potential disruption per […]
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How to manage Direct Dialing with the VOIspeed Switchboard

The possibility of reaching users through a direct number is subject to having a series of distinct telephone numbers in one’s telephone plan. Operators can provide this service in two ways: 1) N-digit Direct Dialing Service (with N = 10, 100, 1000 depending on the service) 2) Multiple discontinuous numbers on ISDN basic access (up […]
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I can’t call through WIND’s ISDN Patton

When you have a Mediatrix ISDN gateway connected to the ISDN interfaces provided by WIND and usually emulated with a PATTON gateway, it is necessary to set a “valid” exit number for the operator, otherwise the call will be rejected. To do this, you need to check the setting of the output number used by […]
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I can’t display the balloons in systray using the GUI on windows 8

  • Date: 27 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
Starting from version 6.2 of the VOIspeed, the PC GUI notifies the user of all his activities (incoming call or a new test message, new missed calls, new voicemail messages, etc…) through the appearance of a balloon in the PC systray. If you are using Windows 8 and are unable to view these balloons, the […]
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I don’t see the status of users over the WAN

  • Date: 27 January 2022
  • By: Andrea Morichetti
  • Categories: FAQs
The problem occurs when the WAN route is correctly active, but if the users’ status is not updated, the problem is due to the configuration of the routers. Make sure that you have correctly configured the NAT of the router by opening ports 5061 and 5062 TCP and UDP. Door 5061 should actually already be […]
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I hear a loud rustle on the audio message played by the PBX

When creating customized audio files for the PBX, it is necessary to check whether the software used (such as Adobe-Aution) queues text information files (typically in XML format) that are not audio samples. This information is still read by the PBX and generates an annoying noise (loud hiss) when the playback has finished. So if […]
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Mediatrix connection to Telecom router

For some time, Telecom has been offering VoIP telephone contracts (on xDLS lines) providing the end customer with a router that emulates traditional lines. In the case of ISDN lines, it is likely that the router is not configured properly, with the consequence that it is not possible to make outgoing calls and the PBX […]
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Misalignment of the Mediatrix on Primaries and BIS

This problem occurs when the Mediatrix connected to the primary flow or to ISDN lines, while showing Up on the Physical link and Signaling states, displays one (the first) or two channels in Idle, on which it is sometimes possible to make / receive calls, but all others appear in the Maintenance state and are […]
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