The device did not respond to an INVITE or REGISTER Both the terminals and the telephone gateways can be contacted for the normal functioning of the system, by sending SIP, INVITE and / or REGISTER requests. If the device does not respond to a first request, subsequent requests are sent, because the single packet could […]
Read More
In the Toolbox section we find a series of important tools for PBX management and diagnostics. SHARED DIRECTORY Allows you to access the Shared Directory section which contains the contacts visible to the PBX users through their GUI. The address book allows you to add new single contacts () and export the entire address book […]
Read More
The UI registration has expired. Periodically, each UI sends an update request from the active registration on the server (login refresh) and the system checks that this request arrives on schedule. Possible causes: There was an interruption in the network connection, for the same reasons explained in the Terminal or gateway registration timeout paragraph. Reasonably, […]
Read More
In this article we will see the possibilities made available by the PBX VOIspeed UCloud to manage integrations on the automatic responder (IVR) side. This type of integration makes it possible to make the behavior of the automatic responder of your switchboard dynamic based on various parameters (); obviously, given its potential, the responder can […]
Read More
In this section you can view the status of meeting rooms in progress, ie meeting rooms whose deadline has not yet passed. Here you can therefore see both the rooms with active interlocutors, and halls with no interlocutors. Meaning of the Columns: Internal: internal number associated with the meeting room Name: Name of the room Date […]
Read More
In the Monitoring–> Parking Lines section, you can monitor the status of the PBX’s parking lines. The information shown is as follows: Line code Numeric code associated with the parking line Number Number of the parked interlocutor Name Name of the parked interlocutor Status Line status: free / busy Last operation Date / time of […]
Read More
It may happen that a call from a VoIP operator falls inexplicably and systematically after a precise time (typically 30 seconds). The phenomenon is very clear and we will try to explain it below. Let’s say immediately that the author of the disconnection is the VOIspeed switchboard, which is “forced” to close the call due […]
Read More
Gateways represent the entities through which the PBX communicates with the outside world, in other words they represent the interface with the company’s telephone lines. A gateway can be a hardware device physically connected to the company’s telephone lines (ISDN, Analog, GSM), or it can be a VoIP operator. In the VOIspeed Cloud architecture, the […]
Read More
This section contains parameters automatically configured during the PBX setup and normally no longer need to be changed except in the event of a change in the IP address of the PBX or a change in the access credentials to the mySQL database. By clicking on the button at the top right of the menu […]
Read More
In this section it is possible to verify the correct sending of e-mails by the VOIspeed switchboard. The emails can relate to company voicemail messages or informational emails (e.g. for a change or creation of user accounts). We remind you that the sending of emails by the VOIspeed switchboard is an operation performed by the […]
Read More
