The configuration of the departments is a logical subdivision that allows you to classify groups of users based on a criterion chosen by the administrator, for example the task (administration, warehouse, etc.) and / or location within the company (eg. office 2, first floor, etc.). The division of users into departments will then be visible […]
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The pbx received a clear request (INVITE \ REGISTER) and sent only one 401 (authentication challenge) after which nothing more arrived from the remote device. Possible causes: Although quite rare, there are terminals that do not support authentication via username and password. These terminals, once they receive a negative response with a 401, do not […]
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A terminal or gateway has failed authentication. When there are terminals and / or telephone gateways that register on UCloud, the system operates as a SIP server. The device sends a first request in clear text, i.e. without authentication credentials. REGISTER sip: acme.ucloud: 5142 SIP / 2.0 … From: <sip: 301@acme.ucloud: 5142>; tag = 3148eb62c3 […]
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In a call with a gateway, the gateway call received less than a third of the rtp packets sent. In peer to peer (p2p) calls between terminals and telephone gateways, the system cannot detect any anomalies on voice / video traffic, since this traffic remains confined to the local network. Conversely, calls to and from […]
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The following configuration is one of the methods that allows you to make anonymous outgoing calls from a Mediatrix gateway simply by prefixing the number to be called with a convenient prefix. The Mediatrix gateway and the VOIspeed PBX are involved in the configuration. Let’s suppose that the desired prefix for making anonymous calls to […]
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The recording period set on the device is less than 60 seconds. The cause and the solution are simple. An incorrect period has been set and must be reset with a value between 60 and 120 seconds. Note that some terminals express the recording period in seconds (most of them) and others in minutes (Grandstream […]
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From the Toolbox menu? Explorer allows access to the management via WEB of the directory pertaining to the current company. The starting folder is referred to as Server \ and this contains all the files used by the company (audio, configuration and data import / export files). In this section of the configurator you can […]
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This section displays the status of the gateways, i.e. the resources used to make and receive calls. Each line of global monitoring shows the status of a gateway. To learn more about gateways check here. The monitoring page is static by default: to activate the automatic update (every 2 seconds) click on the button (initially […]
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In this article we will see how to ensure data portability and the right to be forgotten regarding the personal data that the VOIspeed switchboard collects and stores on the users and on the contacts in its address book. In the Configuration -> GDPR section, by selecting the Data portability item it is possible to […]
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In this article we will see which elements make up the GDPR panel and their meaning for the purpose of customizing the privacy settings and data management of your switchboard. In the Configuration–> GDPR section you will find the following customizable items, relating to general security and data management settings: Permissions: in this section you […]
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