This phenomenon occurs in the presence of an NT1 + multi-number socket (for example Voice + FAX) and when an analog device such as the FAX is connected directly to the analog socket of the socket. The need is to separate incoming voice calls from fax ones and prevent FAX calls from reaching the Mediatrix. […]
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We have ascertained that the Sercomm telecom router, AGCOMBO model has quite serious problems for the correct functioning of the UCloud and On premises remote applications. The details taken from a problem device are as follows (not exhaustive): Name of device AGCOMBO DSL version A2pv6F039u.d26a Firmware version AGSOT_1.0.4 / AGSOT_1.0.7 / AGSOT_1.0.8 / AGSOT_1.0.9 Bootloader […]
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In a scenario where you have a Mediatrix gateway connected to a Fastweb Primary, it may happen that the operator cuts down the incoming calls for the VOIspeed switchboard. The call would be interrupted by the operator following an unwelcome response to the SETUP by the gateway. The operator arbitrarily cuts down the call by […]
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In this article we will see which settings you can customize for managing the reporting of calls and their recordings. In the Configuration–> GDPR section, by selecting the Reports item, you can customize the behavior of the VOIspeed SW with regard to the time the call reporting data remain within the system; we recall, in […]
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In questa sezione viene mostrata la lista delle sale riunioni e di coloro che hanno partecipato. Le informazioni di questa sezione sono....
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The VOIspeed switchboard allows you to systematically record both incoming and outgoing calls without the voluntary intervention of users or a voicemail box. The default registration status is disabled, and can be enabled in each individual routing rule by configuring the relevant functionality in the GDPR panel (see GDPR Panel – Reporting). Recordings of this […]
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This section shows the voice messages received in the company mailboxes of the PBX (excluding the users’ personal mailboxes). The information shown in this section is as follows: Voicemail Name of the voicemail Date time Date and time of the call Duration Duration of the recording Author Number of the caller Status New () Listened […]
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To enable integration with the Reviso Management SW, simply access the Configuration -> Company -> Integrations section, click on the pencil next to the Reviso item, enable the module and enter your integration Agreement Grant Token. The token in question is linked to each single Reviso installation and can be retrieved directly from the open […]
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The VOIspeed telephone switchboard allows you to route incoming calls based on the CALLER number. For example, if the call came from abroad it could be diverted to an IVR that answers in English, or, if the call came from a specific number (a particular customer), it will be possible to forward the call directly […]
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