This section displays the status of the gateways, i.e. the resources used to make and receive calls. Each line of the monitor represents the status of a gateway. This is the section to open to monitor the usage status of the telephone lines The data displayed in the table are as follows: Company Name of […]
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The call_manager received a response to an INVITE after at least 4 retransmissions It is a mitigated version of the Unreachable Device case and could occur together with it, due to too short NAT sessions on the router. Normally each invite should receive a 100 Trying response within a few milliseconds of sending. If the […]
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The UI fails to establish the connection SSE (server-sent events) The UI uses a permanent connection with the http protocol to receive notifications about the status of calls, users and gateways. The port used varies for each company and is indicated in the company configuration as “http port”. Possible causes: The firewall / antivirus of […]
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TRACK OF A CALL To carry out a rigorous debugging of a call with problems, the mere description of the phenomenon in words is not sufficient: this must support the trace of the call, which instead provides in a precise and often unambiguous way what happened during the call. To export the trace of a […]
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The integration between VOIspeed UCloud and Omnia web 8 allows you to take advantage of several additional features that aim to improve the user experience. The first additional feature is Click to call. The click to call within Omnia web 8 allows you to: start a phone call directly from the Omnia Web 8 customer […]
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Some VoIP operators (eg. Blueface) use a server for account registrations and a different server for making calls, but they also use different REALMs. Although this solution is not prohibited by the standard, it is rarely used. The phenomenon therefore appears in these terms: in the PBX the VoIP account is typically configured with the […]
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In some cases it may happen that Outlook ™ arbitrarily deactivates the additional component (plugin) v_outlook.dll which integrates with the VOIspeed GUI / UI. Since there is absolute variability in the machines, both in hardware and software, the phenomenon is not systematic and it is therefore very difficult to establish the reason for the deactivation; […]
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In this article we will see how to configure the basic mechanisms of the integration between VOIspeed UCloud and Polyedro. The prerequisites to successfully complete the configuration are: – Have an already active UCloud installation, with the possibility of entering the configuration of the VOIspeed switchboard (How to create a VOIspeed UCloud switchboard). – Have a […]
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In the event that a user wishes to present himself with his own exit number when calling on the ISDN network, some conditions must be met: one of these is that the exit number belongs to the range of numbers managed by his operator. The operator can in fact assign more than one number to […]
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