Introduction VOIspeed UCloud includes both the hardware infrastructure and the management software and precisely: Access to the VOIspeed UCloud portal where you can create and configure your switchboards by following simple guided steps The switchboards are “logically” created in a reliable remote structure, redundant and maintained by TeamSystem Communication The customer can also use his […]
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VOIspeed UCloud mette a disposizione degli utenti una Rubrica Aziendale centralizzata, all’interno della quale coesistono contatti veri e propri, riferibili a persone fisiche precise e contatti aziendali, ossia contatti che fanno riferimento ad organizzazioni per i quali è possibile sia specificare anagrafiche dedicate sia collegare contatti per i quali l’azienda diventa automaticamente un aggregatore. Vediamo […]
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The VOIspeed telephone switchboard has a centralized Company Directory, within which public (visible to all users) and private contacts (for the exclusive use of those who entered them) coexist. How to configure the directory with the VOIspeed switchboard By accessing the Address Book area (Toolbox – Address Book) it is possible to view the contacts […]
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An automatic responder (IVR, Interactive Voice Responder) is a tool used to immediately answer incoming calls with pre-recorded messages and / or allow the caller to direct the call to an extension or group based on a choice (input) entered from the telephone keypad. It is therefore very useful for automatically sorting calls without any […]
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L’utente VOIspeed rappresenta l’utilizzatore dei servizi offerti dal centralino. Può trattarsi di: 1) una persona fisica o ruolo ben determinati...
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With the VOIspeed switchboard it is possible to vary the flow of incoming calls according to a specific period of time. The tool that allows you to obtain the above is the Time Table. In fact, it is possible to associate one or more routing rules to a specific time table and thus define a […]
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The configuration of the departments is a logical subdivision that allows you to classify groups of users based on a criterion chosen by the administrator, for example the task (administration, warehouse, etc.) and / or location within the company (eg. office 2, first floor, etc.). The division of users into departments will then be visible […]
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The pbx received a clear request (INVITE \ REGISTER) and sent only one 401 (authentication challenge) after which nothing more arrived from the remote device. Possible causes: Although quite rare, there are terminals that do not support authentication via username and password. These terminals, once they receive a negative response with a 401, do not […]
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A terminal or gateway has failed authentication. When there are terminals and / or telephone gateways that register on UCloud, the system operates as a SIP server. The device sends a first request in clear text, i.e. without authentication credentials. REGISTER sip: acme.ucloud: 5142 SIP / 2.0 … From: <sip: 301@acme.ucloud: 5142>; tag = 3148eb62c3 […]
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The VOIspeed PBX supports the alert-info method provided by the SIP standard to indicate to the phones whether the call they are receiving comes from an extension or an external number. When the PBX sends a call to the phones, it inserts the alert-info parameter in the INVITE header with the following format: When the […]
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