A particularly structured company that uses a single main number to receive calls may have departments that work at different times. The scenario we want to describe in this article is the following: the company responds with an IVR and has choices for forwarding the call to response groups. These groups correspond to as many […]
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This article will show the step-by-step procedure for configuring the integration between VOIspeed and Alyante. The first thing to check is the version of Alyante: it is in fact necessary to have a version that supports the Alyante Next technology, which exposes a layer of services through which VOIspeed is able to interface. This Web […]
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When an operator who needs to selectively answer incoming calls for different company numbers, belonging to different companies or departments, a signal is required to help him understand which number has been called. To do this you can use the GUI. In practice, when the incoming call for a company number must be routed, it […]
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The VOIspeed switchboard can use the lines provided by GSM / UMTS operators through suitable adapters. In practice, GSM line adapters contain a GSM / UTMS module on which a SIM is installed. The VOIspeed V-6021 adapter is compatible with GSM SIM cards. CONFIGURE A GSM LINE IN THE VOISPEED SERVER (ON PREMISES VERSION) From […]
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A VoIP operator provides telephone lines in Voice over IP (VoIP) technology, thanks to which conversations travel on a data network (in jargon: packet-switched) rather than on traditional physical lines (in jargon: circuit-switched). The VoIP operator chooses whether to bring companies a traditional telephone socket (as does Telecom, Vodafone, Fastweb and others), or provide a […]
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Analog lines are traditional telephone lines that allow you to make only one call at a time: thanks to the popularity of VoIP, recently operators (including Telecom Italia) can provide routers that emulate analog lines, however, using VoIP as a transmission protocol in the route from the customer. to the control unit, but to all […]
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In questo articolo vedremo quali elementi compongono il pannello GDPR ed il loro significato ai fini della personalizzazione...
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The company voicemail boxes allow you to manage the messaging of particular company sectors or even the entire company in the simplest case in a lean and independent way. Each mailbox collects messages in a wave file and delivers them via email to the addresses indicated; it is also characterized by the possibility of having […]
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The Autoprovisioning function allows you to “automatically” configure hardware adapters for telephone lines. With Autoprovisioning, configuration files are obtained, already filled in with the parameters entered in the PBX by the administrator, to be loaded into the devices. This function therefore makes it possible to significantly speed up the configuration of the gateways, avoiding even […]
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