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In this article we will see what they are and how to manage terminals with hot desking functionality. The hot-desking terminal is a terminal whose association to a certain extension takes place only on-demand. When not associated with any extension, the terminal is connected to the switchboard but cannot receive / make calls (except for […]
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In addition to the recording that can be activated manually by users via the UI, the VOIspeed switchboard allows you to record all calls automatically and permanently. Activation is carried out through the GDPR panel -> Reporting. NOTE for On Premises platform: the recording takes place using the G.711 Alaw or Ulaw codec (uncompressed, from […]
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The LCR module (Least Cost Routing) of VOIspeed allows you to implicitly define the routing rules for outgoing calls, i.e. to define which telephone resource (or gateway) to route a call to. Calls are routed based on the number or prefix of the called number. CONFIGURE LCR WITH THE VOISPEED SWITCHBOARD In the configuration section […]
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In this article we will see how to use the functionality (native with the integration of VOIspeed with the Reviso SW) of displaying contact information on calls. Reviso contacts are synchronized in the VOIspeed address book and kept aligned over time; these contacts already present a series of information that the management software makes available […]
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With VOIspeed UCloud, TeamSystem Communication is now able to offer the world’s first peer-to-peer cloud telephony solution, the result of a long process of development and refinement. In fact, VOIspeed UCloud is the first cloud telephony solution that allows you to reuse your traditional telephone lines (ISDN, analog, GSM), optimizing voice quality and ensuring stability […]
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When you have a Mediatrix ISDN gateway connected to the ISDN interfaces provided by WIND and usually emulated with a PATTON gateway, it is necessary to set a “valid” exit number for the operator, otherwise the call will be rejected. To do this, you need to check the setting of the output number used by […]
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When creating customized audio files for the PBX, it is necessary to check whether the software used (such as Adobe-Aution) queues text information files (typically in XML format) that are not audio samples. This information is still read by the PBX and generates an annoying noise (loud hiss) when the playback has finished. So if […]
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We will see in this article how to easily import your contact list into the centralized address book on your VOIspeed UCloud. First, you must be an enabled power-user (you can request activation from your support service); the icon will appear on your UI at the top right . Clicking on this icon will open […]
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When it is necessary to force the exit of calls with a particular operator using a sort of “pre-selection prefix”, simply add the fictitious prefix in the advanced section of the gateway that you want to use and then remove it. Example: to exit with the desired operator, the caller must prefix the pre-selection prefix […]
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